Privacy policy.
Last updated: 19 August 2026
1. Introduction
This Privacy Policy explains how Hammad Empire ("we," "us," "our") collects, uses, shares, and protects your personal information when you use HammLogistics, HammShop, HammPay, or any other service we operate. It applies to our websites, mobile apps, and any related services. By using our services, you agree to the practices described here.
2. Information we collect
We collect information you give us directly — such as your name, phone number, email address, delivery address, and payment details when you create an account, place an order, book a delivery, or fund your wallet. We also collect information automatically, including device identifiers, IP address, app usage data, and approximate location (with your permission, for delivery tracking). If you contact customer support, we keep a record of that conversation.
3. Information from third parties
Where relevant, we may receive information from payment processors, identity verification providers, delivery partners, and telecom providers (for airtime and data purchases) to confirm transactions, verify your identity, or complete a service you've requested.
4. How we use your information
We use your information to provide and improve our services — processing orders and payments, arranging and tracking deliveries, verifying your identity, preventing fraud, responding to support requests, and communicating with you about your account or transactions. We may also use aggregated, de-identified data to understand how our platforms are used and to guide product decisions.
5. Legal basis for processing
We process your personal data on one or more of the following bases: to perform a contract with you (such as fulfilling an order), to comply with a legal obligation (such as anti-money-laundering checks), where you've given consent (such as location access), or where we have a legitimate interest in operating and securing our services, provided that interest doesn't override your rights.
6. How we share your information
We share information with the parties necessary to complete a transaction — for example, a delivery rider needs your address, and a payment processor needs your transaction details. We share information with regulators and law enforcement where required by law. We don't sell your personal information to third parties for their own marketing purposes.
7. Payment and financial data
Payment card details are handled by our licensed payment processing partners and are not stored on our own servers in full. Wallet balances, transaction history, and bill payment records are stored securely and retained as required by applicable financial regulations, even after an account is closed.
8. Cookies and tracking technologies
Our websites and apps use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our services are used. You can control cookies through your browser settings, though disabling them may affect how parts of our services work.
9. Location data
HammLogistics uses location data to provide real-time delivery tracking and to match orders with nearby riders. You can disable location access in your device settings, but this may limit certain features, such as live tracking.
10. Data retention
We retain personal data for as long as your account is active and for a reasonable period afterward to comply with legal, tax, and financial recordkeeping obligations. Transaction records related to HammPay are retained for the period required under applicable financial services regulations, even if you close your account.
11. Data security
We use technical and organizational measures — including encryption in transit, access controls, and monitoring — to protect your information against unauthorized access, loss, or misuse. No system is completely secure, and we encourage you to use a strong password and keep your login details confidential.
12. Your rights
Depending on applicable law, you may have the right to access the personal data we hold about you, request corrections, request deletion (subject to our legal retention obligations), object to certain processing, or withdraw consent where processing is based on consent. To exercise any of these rights, contact us using the details below.
13. Children's privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
14. International data transfers
Where we work with service providers located outside Nigeria (for example, cloud infrastructure or payment processing partners), your data may be transferred to and processed in other countries. We take reasonable steps to ensure such transfers are protected to a standard consistent with Nigerian data protection law.
15. Third-party links and services
Our platforms may link to or integrate with third-party services (such as telecom providers for airtime purchases, or map providers for delivery tracking). Those third parties have their own privacy practices, and we encourage you to review them separately.
16. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll post the revised version here with an updated date. Material changes will be communicated through our apps or website where appropriate.
17. Governing law
This Privacy Policy is governed by the Nigeria Data Protection Act, 2023, and other applicable laws of the Federal Republic of Nigeria.
18. Contact us
If you have questions about this Privacy Policy or how we handle your personal data, contact us at Customercare@hammadempire.com, by phone at 0707 575 7090, or in person at Rw-03, 1st Floor, Amana Plaza, Zoo Road, Kano State.